In April 2020, our Chief Product Officer, Vinnie D’Alessandro was invited to write a blog post for innovAGING about the “Remote Governance during the age of COVID-19”.
The result of his effort was that they thought he had done such a good job that they invited him back this month to be part their incredibly popular innovAGEING Insights Webinar Series: Innovating Through COVID-19. The topic of the Webinar was “Modern Governance: Using Technology to take control of the Aged Care Quality Standards”. It was hosted by Merlin Kong, Head of innovAGEING, one of our customers, Joseph McCarthy, CEO of NovaCare and of course, Vinnie.
NovaCare is an award-winning aged care provider, based in Newcastle. They are all about supporting people’s choices to lead their own life the way they want, living in their own home, making their own decisions and doing the things they love.
NovaCare’s approach to governance and the Aged Care Quality Standards is about commitment, ownership and visibility and Joseph is bringing a modern approach to this facet of the organisation.
The webinar is a great way to see how Umbrella Solutions loves to work with our customers and to collaborate on improving the product for all. A great example of this is how NovaCare has allowed us to understand how providers view the interrelation of the Standards and this has given us a lot of ideas for future features for the product.
I hope you have the time to watch the webinar as there are some great insights from Joseph as to their experiences with the Standards and how Umbrella Coverage has assisted the NovaCare team, including the quality manager all the way to the Board, to get visibility of where they are at regarding their compliance.
Once again, thank you to Merlin for facilitating this webinar, Joseph for his fantastic insights and Vinnie for the candid and detailed responses regarding the use of technology to manage the Aged Care Quality Standards.
On the 26th of May 2020 during the Senate Select Committee on COVID-19, Aged Care Quality and Safety Commissioner Janet Anderson stated that unannounced audits of aged care providers would recommence in June.
We are also continuing to do onsite visits on a risk basis. So, where we have regulatory intelligence that indicates that there is a risk to residents’ wellbeing, we will continue to undertake a visit to that site. Currently we provide short notice for those visits, which is less than 24 hours, because the site has to give us advice on their infection standing, and we have to give them assurance that our staff coming in are well versed in infection control practice. So, we’re giving short notice of those visits at the moment.
We’re looking to move back to and recommence unannounced visits sometime in June—literally just around the corner. In the next two or three weeks we will be recommencing unannounced assessment contacts on a risk basis to services where we have advice that there may be a risk to residents.
Listen up, I don’t want to blow our own horn here, but this could be our best release so far. Some massive new features to help you navigate the Standards and easily onboard new users. Let’s check out what’s in store for our May release.
And don’t forget we’re offering free access to Coverage for 2 months to all aged care providers, check out our blog for more information. Be quick because the offer ends 30th of June 2020.
We know that even intuitive systems like Coverage can be a little daunting at first so we’ve designed a super quick tutorial that takes you through all the features
It’s great for onboarding new users (way better than boring training sessions) and you can run it anytime you like from the Help menu
Direct links to responses
Wouldn’t it be great if you could jump directly to a response like an Area for Improvement or Evidence without having to hunt for it? Well now you can!
Our secure links are available from the PCI Dashboards, email notifications and you can even Share a link (it copies it to your clipboard)
Or you can just grab the link from the address bar in your favourite browser
Redesigned Communications tab
We’ve included the item title so you know exactly what you’re working on
Now you can jump straight to the item using the view button
And we have also enabled scrolling so you see more detail
Minor Bugs Squashed
Nobody’s perfect. So we have also sorted out a couple of bugs, thanks to our diligent users and testers
This offer has expired, however we do have 1 month free available here.
Negotiating social distancing and infection control during this time can be challenging, particularly when it comes to our most vulnerable Australians. We are hearing from our customers and other providers that due to the recent guidelines from the government, many non-frontline staff are now working remotely.
During this time, it’s more important than ever to ensure visibility over your services and their adherence to the new Standards, and an excellent opportunity for non-frontline staff working from home to catch up on tasks that, although essential, can fall by the wayside. But ensuring collaboration and minimising error in a remote workforce can be tricky.
That’s why we are offering all residential and home care services free access to Coverage by Umbrella Solutions for 2 months to allow your administration staff to access our unique solution which enables collaboration whilst working from home.
With Coverage, you can quickly collect evidence and responses for each Standard and instantly produce reports for Self-Assessments, Audit and Plans for Continuous Improvements.
You can also report across multiple facilities and home care services, as well as keeping tabs on any sanctions or notices of non-compliance.
There is absolutely no obligation to continue with Coverage after the free two-month period and we will package up and return your data should you wish to stop using Coverage.
If you’re an Australian Aged Care provider or know of one who could benefit from using Coverage, you can order online here or please get in touch with us so we can help. Our team is ready to get you your environment deployed, and you’ll be up and running in a matter of hours. Be quick because the offer ends 30th of June 2020.
Good luck and stay safe!
For more information on Coverage, COVID-19 and Aged Care and the new Standards, visit our blog.
At Umbrella Solutions, we’ve designed Coverage to be so simple to purchase and use that we reckon you could have a live Plan for Continuous dashboard up and running in with only a few minutes of effort!
Subscribe to Coverage: Effort – 2 minutes
We’ve made it super simple to get started with Coverage and the first month is free.
Jump on our website https://umbrella.solutions/coverage grab the monthly subscription product, enter your details and credit card and you’re off. In a few seconds you’ll receive an email about your order.
Don’t worry we won’t charge your credit card until next month, and you have the freedom to cancel any time via our website. We won’t make you write a letter or talk to a high pressure call centre sales person to cancel your subscription. Just go to https://Umbrella.Solutions/my-account find your order and cancel it.
Relax while we get your environment ready: Effort – 0 minutes
Grab a cuppa while our team gets to work building your secure environment in the cloud.
It’s doesn’t take us to long, usually a couple of business hours. But at really busy times it may take longer, so if we’re flat out we’ll give you a heads up.
We’re working on automating this process so soon it will be completed in minutes, any time of the day!
Configuration information via email: Effort – 1 minutes
We’ll send you a welcome email once everything is ready, then we’ll need one last thing: the email address of the person who will be administering Coverage. Don’t worry, they don’t have to be technical – Coverage is super simple to manage.
You’ll also receive a completed order email with your invoice, which will be $0 for the first month.
Login and setup your service: Effort – 3 minutes
Shortly you’ll receive an email, click on the Complete Registration button.
You’ll be taken to our Coverage service, were you enter your details and pick a password.
Now you’re logged into Coverage!
Next you have to setup your first Residential our Home Care Service in the ‘Manage’ section.
Enter the details and select the Standards that apply to this service. If you’re not sure we’ve got some useful information in ‘Help’ section in the top menu
Now you’re ready to get going on to the Aged Care Quality Standards!
Create your first responses to the Aged Care Quality Standards: Effort – 4 minutes
Let’s enter our first responses. We’re not entering sample data here, this is real Evidence and Area for Improvement items that enhance your compliance with the Quality Standards!
Select your ‘Service’ at the top menu
Select number 8 for Standards 8 – Organisational Governance on the left menu
Select ‘Requirements 3c’ and then click the ‘+ Add new item button’ and select the ‘Area for Improvement’ item
Enter the details for the implementation of Coverage and then click save.
You’ve first completed Plan for Continuous Improvement action!
Now let’s create a piece of Evidence for Coverage to describe the system and value to the business. Click the ‘+ Add new item button’ and select the ‘Evidence’ item.
Enter the details and click save.
Finally, let’s create an active action for rolling out Coverage to your other team members. Click the ‘+ Add new item button’ and select ‘Area for Improvement’.
Looking good, you’ve already completed two responses to Standard 8!
Check out the PCI dashboard: Effort – 1 minute
Click on ‘PCI’ on the left menu to see your Plan for Continuous improvement.
There’s your live PCI action. But what about the completed one? Just Click the ‘Include Completed’ filter and it will appear.
Spread the word! Effort – 1 minute
Let’s get started on the roll out and add more people to Coverage. Go to ‘Manage’ and select the ‘User’ tabs and press the ‘Add User’ button.
Add their email, select a role and make sure you pick at least one Service
10 minutes and you’ve got your Aged Care Quality Standards moving
There you have it, your first use of Coverage with real world responses. And it’s all done with just 10 minutes of effort.
So what’s holding you back? Take control of the Quality Standards with Umbrella Coverage today.
Umbrella Solutions launches Coverage, it’s Aged Care Quality Standards platform, after a successful beta program with Australian residential and home care service providers.
For as little as $80 per month, you can take control of the Aged Care Quality Standards for self-assessments, audits and plans for continuous improvements.
Coverage was designed specifically for the new Aged Care Quality Standards in conjunction with out our award winning UX partners.
As much as we would like to take all the credit for the design, we have to thank our wonderful partners at Flip for bringing Coverage to life. They incorporated a clean, welcoming and playful design to Coverage.
We believe Coverage is the easiest way for aged care providers of all sizes to manage the Standards. And you can try it today for free for one month.
Here are just some of Coverage’s features
Order online in less than 2 minutes
Copy features to multiple Services and Standards to reduce data entry
No tech support required
Nothing to install, you just need a browser and the internal
Safe, secure and simple to use
Free one month trial – cancel anytime
The most important capability that Coverage brings to aged care providers is visibility, not only across the Standards for one service but for every accredited residential or home care service your organisation delivers. So, whether you have one or one thousand, we’ve got you covered.
Aged care providers can choose between monthly or annual subscriptions. You can purchase online via credit card and you’ll be using Coverage in no time.
We look forward to supporting Aussie providers take control of the Aged Care Quality Standards with Coverage.