Home Office

Stay on top of the Standards remotely with 2 months free access to Coverage

Negotiating social distancing and infection control during this time can be challenging, particularly when it comes to our most vulnerable Australians. We are hearing from our customers and other providers that due to the recent guidelines from the government, many non-frontline staff are now working remotely.

During this time, it’s more important than ever to ensure visibility over your services and their adherence to the new Standards, and an excellent opportunity for non-frontline staff working from home to catch up on tasks that, although essential, can fall by the wayside. But ensuring collaboration and minimising error in a remote workforce can be tricky.

That’s why we are offering all residential and home care services free access to Coverage by Umbrella Solutions for 2 months to allow your administration staff to access our unique solution which enables collaboration whilst working from home.

In case you’re not familiar, Coverage is an online system that helps aged care providers manage the new Aged Care Quality Standards.

Coverage Overview

Coverage Overview

With Coverage, you can quickly collect evidence and responses for each Standard and instantly produce reports for Self-Assessments, Audit and Plans for Continuous Improvements.

You can also report across multiple facilities and home care services, as well as keeping tabs on any sanctions or notices of non-compliance.

There is absolutely no obligation to continue with Coverage after the free two-month period and we will package up and return your data should you wish to stop using Coverage.

If you’re an Australian Aged Care provider or know of one who could benefit from using Coverage, you can order online here or please get in touch with us so we can help.  Our team is ready to get you your environment deployed, and you’ll be up and running in a matter of hours.

Good luck and stay safe!

For more information on Coverage, COVID-19 and Aged Care and the new Standards, visit our blog.

Alarm Clock

Worried about the Standards? Sort your PCI by COB with Coverage.

At Umbrella Solutions, we’ve designed Coverage to be so simple to purchase and use that we reckon you could have a live Plan for Continuous dashboard up and running in with only a few minutes of effort!

Subscribe to Coverage: Effort – 2 minutes

We’ve made it super simple to get started with Coverage and the first month is free.

Jump on our website https://umbrella.solutions/coverage grab the monthly subscription product, enter your details and credit card and you’re off.  In a few seconds you’ll receive an email about your order.

Dont worry we wont charge your credit card until next month, and you have the freedom to cancel any time via our website. We won’t make you write a letter or talk to a high pressure call centre sales person to cancel your subscription. Just go to https://Umbrella.Solutions/my-account find your order and cancel it.

Relax while we get your environment ready: Effort – 0 minutes

Grab a cuppa while our team gets to work building your secure environment in the cloud.

It’s doesn’t take us to long, usually a couple of business hours. But at really busy times it may take longer, so if we’re flat out we’ll give you a heads up.

Were working on automating this process so soon it will be completed in minutes, any time of the day!

Configuration information via email: Effort – 1 minutes

We’ll send you a welcome email once everything is ready, then we’ll need one last thing: the email address of the person who will be administering Coverage.  Don’t worry, they don’t have to be technical – Coverage is super simple to manage.

You’ll also receive a completed order email with your invoice, which will be $0 for the first month.

Login and setup your service: Effort – 3 minutes

Shortly you’ll receive an email, click on the Complete Registration button.           

You’ll  be taken to our Coverage service, were you enter your details and pick a password.

Now you’re logged into Coverage!

Next you have to setup your first Residential our Home Care Service in the ‘Manage’ section.

Enter the details and select the Standards that apply to this service. If you’re not sure we’ve got some useful information in ‘Help’ section in the top menu

Now you’re ready to get going on to the Aged Care Quality Standards!

Create your first responses to the Aged Care Quality Standards: Effort – 4 minutes

Let’s enter our first responses. We’re not entering sample data here, this is real Evidence and Area for Improvement items that enhance your compliance with the Quality Standards!

Select your ‘Service’ at the top menu

Select number 8 for Standards 8 – Organisational Governance on the left menu

Select ‘Requirements 3c’ and then click the ‘+ Add new item button’ and select the ‘Area for Improvement’ item

Enter the details for the implementation of Coverage and then click save.

You’ve first completed Plan for Continuous Improvement action!

Now let’s create a piece of Evidence for Coverage to describe the system and value to the business. Click the ‘+ Add new item button’ and select the ‘Evidence’ item.

Enter the details and click save.

Finally, let’s create an active action for rolling out Coverage to your other team members.  Click the ‘+ Add new item button’ and select ‘Area for Improvement’.

Looking good, you’ve already completed two responses to Standard 8!

Check out the PCI dashboard: Effort – 1 minute

Click on ‘PCI’ on the left menu to see your Plan for Continuous improvement.

There’s your live PCI action.  But what about the completed one?  Just Click the ‘Include Completed’ filter and it will appear.

Spread the word! Effort – 1 minute

Let’s get started on the roll out and add more people to Coverage.  Go to ‘Manage’ and select the ‘User’ tabs and press the ‘Add User’ button.

Add their email, select a role and make sure you pick at least one Service

10 minutes and you’ve got your Aged Care Quality Standards moving

There you have it, your first use of Coverage with real world responses.  And it’s all done with just 10 minutes of effort.

So what’s holding you back?  Take control of the Quality Standards with Umbrella Coverage today.

Click here to get Coverage up and running or get in touch with us at hello@umbrella.solutions for more information.

Umbrella Solutions Launches Coverage to Australian Aged Care Providers

Umbrella Solutions launches Coverage, it’s Aged Care Quality Standards platform, after a successful beta program with Australian residential and home care service providers.

For as little as $80 per month, you can take control of the Aged Care Quality Standards for self-assessments, audits and plans for continuous improvements.

Coverage was designed specifically for the new Aged Care Quality Standards in conjunction with out our award winning UX partners.

As much as we would like to take all the credit for the design, we have to thank our wonderful partners at Flip for bringing Coverage to life. They incorporated a clean, welcoming and playful design to Coverage.

We believe Coverage is the easiest way for aged care providers of all sizes to manage the Standards. And you can try it today for free for one month.

Here are just some of Coverage’s features

  • Order online in less than 2 minutes
  • Unlimited users
  • Copy features to multiple Services and Standards to reduce data entry
  • No tech support required
  • Nothing to install, you just need a browser and the internal
  • Safe, secure and simple to use
  • Free one month trial – cancel anytime

Coverage Provider Overview

The most important capability that Coverage brings to aged care providers is visibility,  not only across the Standards for one service but for every accredited residential or home care service your organisation delivers.  So, whether you have one or one thousand, we’ve got you covered.

Aged care providers can choose between monthly or annual subscriptions.  You can purchase online via credit card and you’ll be using Coverage in no time.

We look forward to supporting Aussie providers take control of the Aged Care Quality Standards with Coverage.


Coverage Features and Fixes – February 2020 Part 2

Making Coverage even better

Although we’ve already updated Coverage this month, there’s no rules saying we can’t release more in February.  Maybe we’re just motivated by the leap year giving us an extra day.

Thanks to the feedback from our amazing customers, here’s what is being release to Coverage this week.

Updated Design

  • New logos but the same familiar colors

New Categories

  • Due to popular demand we’ve added Feedback and Training categories to our Area for Improvement and Evidence responses
  • We’ve also ordered alphabetically

Response Copy fixes

  • We found a couple of bugs in our new favourite feature but we got them sorted


  • The Standards tabs are now in numerical order, rather than the order in which you created them

Provider Overview Dashboard

  • Non-compliance and Sanctions data is now reflective of the Government published data
  • Hopefully you won’t see anything there!

Minor Bugs Squashed

  • Nobody’s perfect, so we are fixing up a couple of bugs thanks to our diligent users and testers

Updates, we’ve got you covered

Do you know what you have to do to get updates for Coverage?  
Zero, zilch, zip, nada, nothing!

Just sit back and relax, the updates will be applied automatically, you don’t need to lift a finger.

Bringing your Plan for Continuous Improvement to life

When it comes to the self-assessment process for the new Aged Care Quality Standards, it’s a relatively consistent process to other compliance exercises.

  • understand requirements
  • formulate responses
  • self-rate each requirement
  • provide evidence and information to support the rating

Sure, there’s a lot of effort to collate the evidence and information but most organisations have it … somewhere.  So, whether you’re using spreadsheets or Coverage to manage your self-assessment and audit responses, it’s just a matter of time and effort to get your assessment completed. But, and we might be a little biased here, Coverage does make it much easier 😊

So why is the Plan for Continuous Improvement causing headaches for providers?

At Umbrella Solutions, we spent a lot of time researching the new Standards reporting expectations and we understand why it’s difficult and also how to make it easier to manage.

As the name suggests, Plan for Continuous improvement (PCI) is meant to highlight the efforts and actions of providers to enhance the quality of their services.  On the surface it seems quite aligned to the evidence required by the Standards.

However there’s a subtle difference; evidence is static, continuous improvements are alive.

If you have a resident service policy, you’re well on the way to meeting the Requirements of Standard 1.  Grab the document. Attach it as evidence. Done.

But how do you show you’re improving your service offering? And better still; how do you track it?

You need some key pieces of information to track PCI activities

  • What you’re improving
  • Who’s responsible for it
  • When is it due
  • What’s the outcome

Some initiatives are large enough to be run as a project, so you can probably track that in a project management tool.

But what about the smaller operational tasks that your staff are working on like training, policy and procedure updates, preventative maintenance and process improvements?  There may be 20, 30 or even hundreds of improvements aged care providers are making over a year.

The Government and assessors want to see all the things you’re working on now and since the last assessment. You need one place to see it together and to bring it to life.

We’ve got you covered

Coverage provides a unified location for all your responses to the Standards as well as Plans for Continuous improvement.  With our prebuilt, live dashboard and reporting we give you visibility over your PCI activities

The Government has a separate PCI reporting template for providers to fill in. However, we believe you’re better off to keep all your responses and actions for the Standards in one place so you cut down on data entry.

In Coverage, PCI activities are recorded as Area for Improvement records against each Standard and Requirement.  We also have a simple copy feature that allows you to duplicate an Area for Improvement to multiple Standards and Requirements in just a few clicks.  You can even copy them across multiple residential or home care services!

Plan for Continuous Improvement - Area for Improvement

To give you a full view of your activities, we have a live PCI dashboard and mini dashboards on the Overview pages.

Plan for Continuous Improvement Dashboard

We also have built in email notifications so staff receive an email when an Area for Improvement is assigned to them.  They’ll also receive a reminder 2 days before the response is due and on the day that it’s due.

Oh, and let’s not forget you can export a PCI report anytime you want.  And PCI activities are even included in the Self-Assessment and Audit reports.

We can get you up and running in Coverage with no technology support required.

So take control and bring your Plan for Continuous Improvement to life with Coverage.


Coverage Features and Fixes – February 2020

Coverage’s cool new features

Thanks to the feedback from our amazing customers, we are releasing some great new features and squashing a couple of bugs.

Here’s what is being released on the 6th of February.

Response Copy feature

  • Copy any response to any Standard and Requirement in one go
  • You can even copy it to other services!

Requirement rating in PCI view

  • Just a little change that will help you prioritise your work.  Now you can see whether you’re Developing, Meeting or Exceeding right from the PCI page

Provider Overview Dashboard

  • No more static data, you’ll have visibility across all your services and see a history of your ratings month to month

Reports with attachments

  • Your attachments are just as important as your response, so we’re zipping them up so you can download them at the same time

Minor Bug Squashed

Nobody’s perfect, so we are fixing up a couple of bugs thanks to our diligent users and testers

Updates, we’ve got you covered

Do you know what you have to do to get updates for Coverage?
Zero, zilch, zip, nada, nothing!

Just sit back and relax, the updates will be applied automatically, you don’t need to lift a finger


Come meet Umbrella Solutions at ITAC 2020

We are excited to be exhibiting at the ITAC 2020 Conference which showcases the best aged care technology and solutions.  The conference is being held at the Brisbane Royal International Convention Centre on the 3rd and 4th of March.

ITAC 2020

The theme of the conference – Transforming Independence through Innovative Technology emphasises the importance of assistive technology supporting service quality and independence.

This aligns perfectly with Umbrella Coverage, a custom designed platform which helps aged care providers manage the new Standards to ensure the best service quality for their residents and community.

Umbrella Solutions will be showcasing Coverage at Pod 10 located just near the main foyer entrance. So drop around and say hi to the team.

In just a few minutes you’ll see how easy it is to use Coverage and ensure you are in control of the new Aged Care Quality Standards.

Our CEO and Chief Product Officer will be there to discuss our UX design process as well as walk through our new features.

If you’d like to arrange a meeting with one of our team, please reach out via our contact us form.

And what’s a conference without some cool merchandise? We’ve got you covered.

Umbrella Coverage Square

See you there!

ITAC 2020 is brought to you by the Aged Care Industry Information Technology Council (ACIITC) supported by Leading Age Services Australia and Aged and Community Services Australia

Coverage on monitor

Umbrella Solutions releases Coverage beta program

Updated 21/02/2020:  The beta program has now closed as we are about to release Coverage into the wild.  Massive thanks to all our beta users and providers for helping make our platform even better.  🙏

The team at Umbrella Solutions is proud to announce the release of Coverage, a new system to manage monitor and report on the new Aged Care Quality Standards for your home care services and residential facilities.

Coverage will be available in a limited beta program running from 12th December 2019 to 12th of March.  The beta program is open to Australian aged care providers for free during this period.  There are limited spots available, so get in quick to get access to Coverage.

Coverage Provider Overview

✓ Setup in minutes with no technology support required

✓ Cost effective monthly fee with unlimited users

✓ Live dashboards and instant reporting

✓ Monitor all your home care services and residential facilities in one place

✓ Instantly produce Plans for Continuous Improvement, self-assessment and audit reports

Umbrella Solutions will be providing production level support for beta users through the duration of the program and they’ll be helping us to enhance Coverage for the aged care community.

To learn more about Coverage and apply for the beta program, see our Coverage product page.

The new Aged Care Quality Standards

Time for change: The new Standards

The Australian Government has implemented the new Aged Care Quality Standards on the 1st of July 2019.

Umbrella Solutions has been following the development and release of the Standards and believes they will help providers better manage the services and give their clients a improved quality of life.

The Aged Care Quality and Safety Commission has some excellent resources for providers. Here are some of the ones we’ve found most helpful.

Aged Care Quality Standards Consumer Outcomes

Aged Care Quality Standards

Aged Care Quality Standards Fact Sheet

Aged Care Quality Standards Performance Assessment Methodology

The government have even more resources available here.

Our design process

When Umbrella Solutions started work on Coverage, we wanted to create a system that made the job of reporting on the new Aged Care Quality Standards, as simple as possible.

With the help of our fantastic design and development partners, we’ve been able to produce an easy to use system that takes the complexity out of administering the new Standards.

Simplify the Standards

At Umbrella Solutions we fully support the new Aged Care Quality Standards and we strongly believe they will have a positive impact on the lives of those in aged care.

However the transition to the new Standards can be a little daunting. We have extensively reviewed the standards, requirements and new regulations to ensure providers can manage their obligations with the minimum amount of effort.

The key to this has been identifying that the Standards are consistently used across self-assessment, audits (both announced and unannounced) and the Plans for Continuous Improvements (PCI). Armed with information, Coverage was designed to allow providers to manage all three processes in a single system without having to replicate actions or evidence.

Setting the foundations

Aligning to our core value of simplicity, we developed Coverage to:

  • be configured in minutes, without any IT support
  • require no extensive training or manuals
  • have simple billing and licensing
  • work on any device
  • manage multiple facilities and home care services
  • live facility, home care services and provider level dashboards
  • produce self-assessment, audit and plans for continuous improvements reports in seconds

Check out Coverage to see how easy it is to take control of the new Standards.

Design that delights

As much as I’d like to take all the credit for the design, we have to thank our wonderful partners at Flip for bringing Coverage to life. They incorporated a clean, welcoming and playful design to Coverage.

Just because we’re doing important work, it doesn’t mean we can’t have a little fun.

What’s next?

After the release of Coverage, we’ll be starting on the next round of development. We’ve already got a pipeline of work ready to go, but we’re also taking feedback from Coverage users to ensure we’re working on the features that mater most.