Features

Coverage Features and Fixes – February 2020

Coverage’s cool new features

Thanks to the feedback from our amazing customers, we are releasing some great new features and squashing a couple of bugs.


Here’s what is being released on the 6th of February.

Response Copy feature

  • Copy any response to any Standard and Requirement in one go
  • You can even copy it to other services!
 

Requirement rating in PCI view

  • Just a little change that will help you prioritise your work.  Now you can see whether you’re Developing, Meeting or Exceeding right from the PCI page

Provider Overview Dashboard

  • No more static data, you’ll have visibility across all your services and see a history of your ratings month to month

Reports with attachments

  • Your attachments are just as important as your response, so we’re zipping them up so you can download them at the same time

Minor Bug Squashed

Nobody’s perfect, so we are fixing up a couple of bugs thanks to our diligent users and testers

Updates, we’ve got you covered

Do you know what you have to do to get updates for Coverage?
Zero, zilch, zip, nada, nothing!

Just sit back and relax, the updates will be applied automatically, you don’t need to lift a finger

Coverage on monitor

Umbrella Solutions releases Coverage beta program

The team at Umbrella Solutions is proud to announce the release of their new software platform, Coverage.  Built from the ground up, Coverage helps providers manage monitor and report on the new Aged Care Quality Standards for your home care and residential services.

The Coverage beta program will run from 12th December 2019 to 12th of March.  The beta program is open to Australian aged care providers for free during this period.  There are limited spots available, so get in quick to get access to Coverage.
Coverage Overview

Our easy to use platform has the features you need to get up to standard with the click of a button
✓ Setup in minutes with no technology support required
✓ Cost effective monthly fee with unlimited users
✓ Live dashboards and instant reporting
✓ Monitor all your home care services and residential facilities in one place
✓ Instantly produce Plans for Continuous Improvement, self-assessment and audit report

Umbrella Solutions will be providing production level support for beta users through the duration of the program.  Our beta users’ feedback will help us enhance and improve Coverage for the entire aged care community.

To learn more about Coverage and apply for the beta program, see our Coverage product page.

Aged Care Quality Standards, Self Assessments, Audits & PCI

Aged Care Quality Standards, Self Assessments, Audits & PCI

From July 2019, the new Aged Care Quality Standards mean that providers need to adapt the way they respond to self assessments, audits and plans for continuous improvement.  Although the transition may seem overwhelming, with the help of Coverage, we can simplify your administration and reporting.

We all want improved quality of care for our customers, but that doesn’t mean that reporting on our capabilities should be difficult.

The new Standards bring consistency across all aged care providers, but unfortunately the the reporting requirements are a little disjointed.

Umbrella Solutions designed Coverage to simplify the efforts required to produce reports for:

  • self assessment
  • audits, both announced and unannounced
  • plan for continuous improvements (PCI)

Documents for self assessment, audit and PCI

Providers understand that if self assessment or audits aren’t managed correctly, they can lead to notices of non-compliance, or worse, sanctions.

Plans for continuous improvement add an additional viewpoint for the Government which may also have an impact on service status. Risk management is key to improving services, so the better visibility you have on your PCI activities, the more prepared you’ll be for the audits.

Aligning self assessments, audits and plans for continuous improvement

At first glance, these three activities seem quite distinct, however that are all share fundamental elements:

  • record evidence of compliance
  • record and status of improvement actions
  • self rating for each Standard’s Requirements.
  • ability to put forward other information

Armed with important understanding, Umbrella Solutions developed Coverage to have a central data store of rating, evidence, actions and other information.

This allows you enter the data once, but have it appear in self assessment, audits and PCI reports.

Record your information against the Standards and Requirements, Coverage then uses it for self assessments, audits and PCI

With Coverage, you’ll has less data entry and can instantly produce reports for internal use or reporting back to the Aged Care Quality and Safety Commission.

Coverage also brings your PCI to life. Now you can monitor changes as they happen so you can track your improvements across your facility, home care services or even your whole Provider service portfolio.

Coverage Plan for continuous improvement screenshot

To see Coverage, our aged care standards software, in action, check out our product page.

Umbrella Solutions isn’t stopping at Coverage.  We are developing a broad suite of aged care software and solutions.  We’d love to hear about your ideas, so we can develop solutions that simplify your job.  Reach out to us via our contact us page.

The new Aged Care Quality Standards

Time for change: The new Standards

The Australian Government has implemented the new Aged Care Quality Standards on the 1st of July 2019.

Umbrella Solutions has been following the development and release of the Standards and believes they will help providers better manage the services and give their clients a improved quality of life.

The Aged Care Quality and Safety Commission has some excellent resources for providers. Here are some of the ones we’ve found most helpful.

Aged Care Quality Standards Consumer Outcomes

Aged Care Quality Standards

Aged Care Quality Standards Fact Sheet

Aged Care Quality Standards Performance Assessment Methodology

The government have even more resources available here.

Our design process

When Umbrella Solutions started work on Coverage, we wanted to create a system that made the job of reporting on the new Aged Care Quality Standards, as simple as possible.

With the help of our fantastic design and development partners, we’ve been able to produce an easy to use system that takes the complexity out of administering the new Standards.

Simplify the Standards

At Umbrella Solutions we fully support the new Aged Care Quality Standards and we strongly believe they will have a positive impact on the lives of those in aged care.

However the transition to the new Standards can be a little daunting. We have extensively reviewed the standards, requirements and new regulations to ensure providers can manage their obligations with the minimum amount of effort.

The key to this has been identifying that the Standards are consistently used across self-assessment, audits (both announced and unannounced) and the Plans for Continuous Improvements (PCI). Armed with information, Coverage was designed to allow providers to manage all three processes in a single system without having to replicate actions or evidence.

Setting the foundations

Aligning to our core value of simplicity, we developed Coverage to:

  • be configured in minutes, without any IT support
  • require no extensive training or manuals
  • have simple billing and licensing
  • work on any device
  • manage multiple facilities and home care services
  • live facility, home care services and provider level dashboards
  • produce self-assessment, audit and plans for continuous improvements reports in seconds

Check out Coverage to see how easy it is to take control of the new Standards.

Design that delights

As much as I’d like to take all the credit for the design, we have to thank our wonderful partners at Flip for bringing Coverage to life. They incorporated a clean, welcoming and playful design to Coverage.

Just because we’re doing important work, it doesn’t mean we can’t have a little fun.

What’s next?

After the release of Coverage, we’ll be starting on the next round of development. We’ve already got a pipeline of work ready to go, but we’re also taking feedback from Coverage users to ensure we’re working on the features that mater most.